
Questions sellers ask all the time.
The most common questions. Answered honestly.
Getting started
What do I need to get started?
A product link or a few sentences about your product, plus photos of it. If you already have a listing on Amazon, Shopify, or your own shop, just send the link: title, bullets, existing images, and variants come from there, so you type nothing. Photos you simply drag in, several at once, including the ones from your iPhone.
Are phone photos good enough?
Yes, if they're sharp and decently lit. What matters most is the product head-on, the way it ships. For packaged goods, include the filled packaging with its label, plus side and back. If your material can't carry the planned images, we say so before generating and tell you which photo would help most.
Do I have to sign up to try it?
No. Without an account and without a card you get 10 free images. Without signing in, finished images are sent to you by email instead of downloading directly. Verified registration unlocks 5 more credits once. Your work and any unused guest balance stay. Once your starting credits are used up, continue with the subscription that fits your needs.
Does this work on a phone?
To create and edit images, use a computer or a tablet with a large screen. On your phone, you can explore SellerVisuals and copy the link for later.
Amazon & rules
Are AI images even allowed on Amazon?
AI-generated product images can be used on Amazon when product representation, claims, and the applicable program and category requirements are met. Final listing review and responsibility remain with the seller.
What resolution do I get?
Up to 4K (4096 × 4096 px). That gives you enough depth for Amazon zoom, crops, and polished product pages. If you need other target sizes or formats, smaller files, banners, square crops, vertical formats, and other aspect ratios are possible too.
Are the images Amazon-compliant?
Not every image by default. You receive two main images: a bolder version that may depart from Amazon's main-image rules, and an alternative designed to follow them. Both should depict your product accurately and must avoid prohibited claims. Review the images before uploading. Amazon's image requirements at a glance
Does this work for Shopify, Etsy, my own shop?
Yes, everywhere. SellerVisuals is not Amazon-only. The images work on Shopify, Etsy, eBay, in Meta and TikTok ads, newsletters, and on your site. Specific formats like banner, vertical, or square are possible. Product images for Shopify and your own store
How do the finished images get onto Amazon?
Two ways. Either you download the images and put them into your listing as usual. Or you use the Amazon image sheet export: a ready-made table with one row per variant that you upload in Seller Central. Amazon then pulls the images itself. Each variant needs its SKU for that. A+ modules go through the separate A+ Content Manager.
SellerVisuals & workflow
What sets SellerVisuals apart from image editors and general AI tools?
SellerVisuals guides you through a complete product image project. Our software gathers your product and brand details, proposes an image set, and creates the visuals. You can then edit text, layout, and individual image areas. Describe what you need without having to write image prompts yourself.
How does this compare to classical product photography?
A studio shoot usually involves shipping your product and arranging a date. With SellerVisuals, you start with existing product photos and a description in chat. You can create new visuals and make changes yourself.
How accurate do the images look compared to my real product?
With good reference images at the right angles, the output can get very close to the real product. Minor drift can still happen. If an image is going in the right direction, you can fine-tune details or start another generation until color, label, position, and look fit.
What image types are supported?
All the usual: Amazon main images on white, gallery images with lifestyle and detail shots, A+ content modules in Amazon's native formats, comparison charts, social ad formats. Specialty formats (banners, vertical for stories) work too.
Do I need design skills or prompting knowledge?
No. You don't need image-editing skills or prompt tricks. A conversation is enough.
Does this scale for large product catalogs?
Yes. Brand kit, visual language, and product logic are set up once, then additional listings and variants build on the same foundation. Colors, fonts, and visual language stay consistent. Text inside images can be translated into other languages with one click, ideal for international marketplaces.
I already have images and just want them edited. Possible?
Yes, that's what bulk editing is for. You upload your images and pick what should happen: cut out the product (transparent or on white), swap the background, add a shadow, retouch, crop to a target format, upscale, remove overlaid text, translate text inside the image, rename files, convert format and file size, or apply the AI origin notice. No briefing, no brand setup needed.
Can I edit finished images myself?
Yes, in the editor. Text, fonts, colors, logos, and layout sit as layers on top of the image and can be moved and changed freely. Nothing gets regenerated for that, so it costs no credits. An AI adjustment costs 1 credit, like any image.
How do I say that something in an image is off?
You type your request into the adjust bar below the image. If only one spot should change, mark it with the brush ("edit region") first. Everything else stays as it is. For team feedback there are comment pins directly on the image. An AI adjustment costs 1 credit per image.
Can my team work on this with me?
Yes, with Agency: invite team members, assign clear roles, use multi-stage approvals, and collect client feedback through links without requiring an account. Team members can optionally generate from the brand's credit pool.
Pricing & credits
What does a finished image actually cost?
Every finished image costs 1 credit, in HD and in 4K, including a new attempt; for A+, each module counts as one image. On a subscription, that works out to about €0.81 to €1.32 net per image, depending on plan and billing interval. Outside Europe, the same amounts apply in US dollars. Research, the image plan and text edits in the editor cost no credits. You decide which images from the plan you generate, and how many. After the free images, you continue with a subscription; if its allowance is not enough, you buy extra credits. See plans
Do credits expire?
Subscription credits refresh to the full monthly allowance on your billing day and unused subscription credits do not roll over, except when you upgrade. Extra credits bought during an active subscription never expire. If you cancel, they remain saved and become usable again with a later subscription.
When does it cost credits, and when not?
Image generations and AI adjustments cost 1 credit per image, in HD and in 4K. Visual editor changes such as text, colors, logos, or layout do not generate a new image and therefore use no credits.
What happens if a generation fails technically?
The credit is refunded automatically. If something still gets stuck, email hello@sellervisuals.com and we'll fix it by hand.
Can I change my plan?
Yes, anytime in the app. An upgrade to a higher plan or to yearly billing takes effect immediately: a new billing period starts at the full price of the new plan, and your remaining subscription credits come with you. On a yearly plan, the unused part of the yearly amount is credited instead. A move to a smaller plan takes effect at the next billing period.
Can I cancel the subscription anytime?
Yes. Cancellation takes effect at the end of the current billing period; there is no minimum term. Access remains active until then. Unused monthly credits expire at period end; purchased extra credits remain saved and become usable again with a later subscription.
How can I pay?
Credit card or SEPA direct debit, handled by Stripe. We never see full payment details; those sit with Stripe. All prices are net, plus VAT.
Product & variants
Can I keep the same colors, fonts, and logo across my images?
Save your colors, fonts, and logos in your brand kit. Our software uses them for main images, gallery images, A+ Content, and variants. You can adjust them in the editor whenever needed.
I have multiple product variants. Do I set everything up twice?
No. You create the parent product and add variants by dimension (color, size, material). Brand info and product context are reused automatically. Only what's actually different gets stored on the variant.
Can I translate images into other languages?
Yes. Text inside images (claims, benefits, labels) gets translated with one click. Great for international listings when you sell on Amazon US, DE, and IT at the same time.
Data & security
What happens to the photos I upload?
They stay yours. We keep them for as long as you keep the product and your account, and use them only to create your images. Delete a product, a brand, or your account, and the files are permanently gone within 14 days. Where exactly things are stored and which processors are involved along the way is spelled out in full in the privacy policy.
Do you show my images publicly?
Under our terms, we may show selected images created with the service as references for the service, for example on this site. You can object at any time without giving a reason. An informal email to hello@sellervisuals.com is enough, and affected images are removed and none of yours shown going forward.
Can I delete my account?
Yes, yourself and without asking anyone: "My profile" → "Delete account". An active subscription is canceled automatically at the end of the billing period, or at the end of the agreed minimum term for legacy contracts. Your personal data is deleted, and image files follow within 14 days.
Legal
Can I use the images commercially?
Yes. For your own business, you may use the images worldwide and without a time limit, including marketplaces (Amazon, eBay, Etsy), your shop, advertising, and social media. Work for third-party clients requires Pro or Agency (Scale), an individual agreement, or continuing rights under your existing contract. On Pro and Agency, you may hand images from a specific client project to that client without separate permission. Selling images as stock material, an image database, or a template pack, or repeatedly licensing the same image to multiple independent clients, remains prohibited.
Do I have to label AI images as AI (EU AI Act)?
Not every AI-assisted product image needs a visible notice. SellerVisuals automatically adds a machine-readable IPTC origin notice in XMP metadata to supported exports. The canvas export can also burn in the official EU “AI MODIFIED” icon; bulk editing offers both “AI GENERATED” and “AI MODIFIED”. Deepfakes may require a visible notice, while choosing this particular EU icon is voluntary and is not a certification seal. Under the EU guidance, an authentic product photo with only an AI-generated background will typically not be a deepfake, provided the image does not mislead people about the product's appearance, characteristics, or use. The XMP notice and EU icon are not proof of full legal compliance by themselves. You remain responsible for assessing the specific image and any platform or advertising duties.
