

Questions sellers ask all the time.
The most common questions. Answered honestly.
Getting started
What do I need to get started?+
A product link or a few sentences about your product, plus photos of it. If you already have a listing on Amazon, Shopify, or your own shop, just send the link: title, bullets, existing images, and variants come from there, so you type nothing. Photos you simply drag in, several at once, including the ones from your iPhone.
Are phone photos good enough?+
Yes, if they're sharp and decently lit. What matters most is the product head-on, the way it ships. For packaged goods, include the filled packaging with its label, plus side and back. If your material can't carry the planned images, we say so before generating and tell you which photo would help most.
Do I have to sign up to try it?+
No. Without an account and without a card you get 5 free images. Without signing in, finished images are sent to you by email instead of downloading directly. If you sign up later, your work and any unused trial balance stay. Choose a subscription for more images.
Does this work on a phone?+
The app runs in the browser, on mobile too. But the board and the editor are built for a large screen. From your phone, send yourself the link and keep working on a computer.
Amazon & rules
Are AI images even allowed on Amazon?+
AI-generated product images can be used on Amazon when product representation, claims, and the applicable program and category requirements are met. Final listing review and responsibility remain with the seller.
What resolution do I get?+
Up to 4K (4096 × 4096 px). That gives you enough depth for Amazon zoom, crops, and polished product pages. If you need other target sizes or formats, smaller files, banners, square crops, vertical formats, and other aspect ratios are possible too.
Are the images Amazon-compliant?+
Not every image by default. You receive two main-image routes: Hero 1 is deliberately bolder and may depart from formal main-image rules; Main 2 is the policy-compliant alternative. Product truth and prohibited claims stay hard constraints in both, and final QA remains with you.
Does this work for Shopify, Etsy, my own shop?+
Yes, everywhere. SellerVisuals is not Amazon-only. The images work on Shopify, Etsy, eBay, in Meta and TikTok ads, newsletters, and on your site. Specific formats like banner, vertical, or square are possible.
How do the finished images get onto Amazon?+
Two ways. Either you download the images and put them into your listing as usual. Or you use the Amazon image sheet export: a ready-made table with one row per variant that you upload in Seller Central. Amazon then pulls the images itself. Each variant needs its SKU for that. A+ modules go through the separate A+ Content Manager.
SellerVisuals & workflow
What sets SellerVisuals apart from Photoroom, Pebblely, or a prompt tool?+
The others are editors. You operate them, you type prompts, you own the result. SellerVisuals works more like a product-image studio in chat: briefing, image plan, rendering, and refinements live in one workflow. Fewer clicks, better images, no prompting know-how required.
How does this compare to classical product photography?+
Classical needs a studio, a photographer, shipping, a shoot date, and usually weeks of post-production. With SellerVisuals, existing or phone photos plus a short product description in chat are enough. You avoid shipping and shoot scheduling, can iterate directly, and only pay for finished renderings.
How accurate do the images look compared to my real product?+
With good reference images at the right angles, the output can get very close to the real product. Minor drift can still happen. If an image is going in the right direction, you can fine-tune details or start another generation until color, label, position, and look fit.
What image types are supported?+
All the usual: Amazon main images on white, gallery images with lifestyle and detail shots, A+ content modules in Amazon's native formats, comparison charts, social ad formats. Specialty formats (banners, vertical for stories) work too.
Do I need design skills or prompting knowledge?+
No. You don't need Photoshop or prompt tricks. A conversation is enough.
Does this scale for large product catalogs?+
Yes. Brand kit, visual language, and product logic are set up once, then additional listings and variants build on the same foundation. Colors, fonts, and visual language stay consistent. Text inside images can be translated into other languages with one click, ideal for international marketplaces.
I already have images and just want them edited. Possible?+
Yes, that's what bulk editing is for. You upload your images and pick what should happen: cut out the product (transparent or on white), swap the background, add a shadow, retouch, crop to a target format, upscale, remove overlaid text, translate text inside the image, rename files, convert format and file size, or apply the AI origin notice. No briefing, no brand setup needed.
Can I edit finished images myself?+
Yes, in the editor. Text, fonts, colors, logos, and layout sit as layers on top of the image and can be moved and changed freely. Nothing gets regenerated for that, so it costs no credits. AI adjustments through a SellerVisuals image provider use credits; native GPT adjustments in the plugin use your ChatGPT plan.
How do I say that something in an image is off?+
You type your request into the adjust bar below the image. If only one spot should change, mark it with the brush ("edit region") first. Everything else stays as it is. For team feedback there are comment pins directly on the image. Adjustments through a SellerVisuals image provider use the displayed HD/UHD credit price; native GPT adjustments use your ChatGPT plan.
Can my team work on this with me?+
Yes, with Agency: invite team members, assign clear roles, use multi-stage approvals, and collect client feedback through links without requiring an account. Team members can optionally generate from the brand's credit pool.
Pricing & credits
What does a finished image actually cost?+
Native GPT images in the plugin use your own ChatGPT plan and cost 0 SellerVisuals credits. A standard image generated through a SellerVisuals provider costs 1 credit. Your active subscription unlocks the workflow; buy extra credits if the included allowance is not enough.
Do credits expire?+
Subscription credits refresh to the full monthly allowance on your billing day and unused subscription credits do not roll over. Extra credits bought during an active subscription never expire. If you cancel, they remain saved and become usable again with a later subscription.
When does it cost credits, and when not?+
Native GPT images in the plugin use your own ChatGPT plan and cost no SellerVisuals credits. Standard images and AI adjustments through a SellerVisuals provider cost 1 credit each. Visual editor changes such as text, colors, logos, or layout do not generate a new image and therefore use no credits.
What happens if a generation fails technically?+
The credit is refunded automatically. If something still gets stuck, email hello@sellervisuals.com and we'll fix it by hand.
Can I cancel the subscription anytime?+
Yes. Cancellation takes effect at the end of the current billing period and access remains active until then. Unused monthly credits expire at period end; purchased extra credits remain saved and become usable again with a later subscription. Subscriptions started before 15 August 2026 keep the three-month minimum term agreed at the time; the exact date appears in the cancellation dialog.
How can I pay?+
Credit card or SEPA direct debit, handled by Stripe. We never see full payment details; those sit with Stripe. All prices are net, plus VAT.
Product & variants
Can I enforce brand consistency? Colors, fonts, logo?+
Yes, that's literally the point of the brand phase. You set colors, fonts, and logos once, and SellerVisuals applies them consistently to every image. Main image, gallery, A+ content, every variant.
I have multiple product variants. Do I set everything up twice?+
No. You create the parent product and add variants by dimension (color, size, material). Brand info and product context are reused automatically. Only what's actually different gets stored on the variant.
Can I translate images into other languages?+
Yes. Text inside images (claims, benefits, labels) gets translated with one click. Great for international listings when you sell on Amazon US, DE, and IT at the same time.
Data & security
What happens to the photos I upload?+
They stay yours. We keep them for as long as you keep the product and your account, and use them only to create your images. Delete a product, a brand, or your account, and the files are permanently gone within 14 days. Where exactly things are stored and which processors are involved along the way is spelled out in full in the privacy policy.
Do you show my images publicly?+
Under our terms, we may show selected images created with the service as references for the service, for example on this site. You can object at any time without giving a reason. An informal email to hello@sellervisuals.com is enough, and affected images are removed and none of yours shown going forward.
Can I delete my account?+
Yes, yourself and without asking anyone: "My profile" → "Delete account". An active subscription is canceled automatically at the end of the billing period, or at the end of the agreed minimum term for legacy contracts. Your personal data is deleted, and image files follow within 14 days.
Legal
Can I use the images commercially?+
Worldwide, time-unlimited, on every marketplace (Amazon, eBay, Etsy), in your shop, in ads, on social. All allowed. Reselling the images themselves requires written permission; email hello@sellervisuals.com if that's your case.
Do I have to label AI images as AI (EU AI Act)?+
Not every AI-assisted product image needs a visible notice. SellerVisuals automatically adds a machine-readable IPTC origin notice in XMP metadata to supported exports. The canvas export can also burn in the official EU “AI MODIFIED” icon; bulk editing offers both “AI GENERATED” and “AI MODIFIED”. Deepfakes may require a visible notice, while choosing this particular EU icon is voluntary and is not a certification seal. Under the EU guidance, an authentic product photo with only an AI-generated background will typically not be a deepfake, provided the image does not mislead people about the product's appearance, characteristics, or use. The XMP notice and EU icon are not proof of full legal compliance by themselves. You remain responsible for assessing the specific image and any platform or advertising duties.